Terms of Service

We WELCOME MOROCCO TOURS; are based in Morocco, and registered as travel and Tourism Company, with license number 4D/14, delivered by Moroccan Ministry of Tourism.

We look forward to the opportunity to act as your tour & travel agent for your tours and travel needs. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase tours & travel related services through “puremoroccotours.com” web site, in addition to your obligations as a customer. The terms “we”, “us”, “our” and “WMT” refer to WELCOME MOROCCO TOURS. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.

Our Responsibility:

WELCOME MOROCCO TOURS is acting as “Tour Booking Agent” or as an intermediary for some products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, etc.). WMT shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of overland, air and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by WMT. By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither WMT nor any representative of WMT shall be liable.

Without limitation, WMT does not endorse any liability about injury, loss, or damage to persons or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from – but not limited to – acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of WMT. Nor is WMT responsible for the theft or loss of your valuable items due to your negligence.

To Secure your Booking:

To secure your booking, a deposit is required for each order made trough WMT web site, by wire transfer or by credit card payment.

Acceptance of the Agreement:

This Agreement constitues the unique and entire contract between the Customer/Traveler and WMT. By confirming your tour and paying the deposit or the total payment, you confirm that you did read and accepted all terms and conditions of your tour booking and agree to abide by them.

Amendments by the Client:

Your request for booking changes and amendments should be sent to WELCOME MOROCCO TOURS Customer Care Team who will handle your request.

• WMT does not charge a fee to amend or change the dates of an existing booking, if your change request is received by WMT Customer Care more than seven (14) days ahead of your travel date.
• If you request a date change between forteen (14) days and seven (7) days of your confirmed travel date, WMT will try to honor your request subject to availability and acceptance of third-parties acceptance; however changes made less of 7 days from your original travel date may be subject to an additional fee.
• All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; WMT cannot guarantee the success of any change request.

Payment Policy:
To book any tour and/or travel package, please inform your travel consultant as  soon as possible. To Secure your booking, WMT should receive the fixed deposit according to each tour (minimum deposit is fixed to 25%).

Special Payment Policy (COVID-19)*:
No deposit is required at the time of booking, the payement can be done until 7 days before arrival. 

Cancellation / Special Cancellation terms due to (COVID-19)*  :
Cancellation fees can apply for canceling a confirmed booking with WMT, as mentioned below. You will be notified via email or phone of the total cancellation fee upon canceling your booking.

If you cancel more than 31 days before your arrival date, 5% of the deposit paid will be charged as transaction and bank fee.

After this date, the following scale of charges will be applied:

• Free Cancellation until 7 days before arrival.  
• Between 30 and 21 days in advance of your arrival date: 25% cancellation fee.
• Between 20 and 15 days in advance of your arrival date: 50% cancellation fee.
• Between 14 and 8 days in advance of your arrival date: 75% cancellation fee.
• Within 7 days of your arrival date: 100% of the entire due amount will be charged.
• No refunds are possible in the case of a no show and/or after the tours start.

The cancellation of Flight, Boat and Train tickets are subject to the terms and policy of airlines, train and ferry companies. The cancellation fee will be advised at the time of your cancellation.

Refund Policy :
We refund all confirmed bookings cancelled at least 31 days before the arrival date. A 5% of the deposit paid will be charged as transaction and bank fee. All files can be

Accommodation:
Packages with accommodation are based as a default on two persons sharing a double room. For Single Occupancy Rooms, a single supplement is applied. Hotels in the itineraries are listed as an indication of quality and rooms may be reserved at a similar hotel category .

Special Requests:
Any special inquiry and/or preferences should be indicated to the Travel Consultant in charge at the time of booking. We will do our utmost to satisfy such special request. WMT don’t guarantee the satisfaction of any special request not being part of the contract, and can not be responsable if the request id not fulfill.

Children Policy:
00-05.99: Free of charge
06-11.99: Until 65% discount, depending on the tour
12.00+: is considered as an adult

Tipping:
Tipping is a voluntary act on the part of the customer. Tipping is the means by which to acknolwedge good service.
Please keep in mind that those who provide service are often dependent on tip income and generally are grateful for any tips received, especially when prompt and exceptional service has been provided.

Customer Care:
If you have any complaints while you are in Morocco, please notify us immediately because most problems can be solved on the spot. Please contact our Customer Care immediately to notify us with any incident and/or disapointment or simply if you require assistance. Whatsapp: +212 671630940 – email: contact@welcomemoroccotours.com/ welcomemoroccotours@gmail.com.

 (*) COVID-19 terms and conditions are valid for bookings made from April 1st till September 30th, 2020.